WILDLIFE OPTICS, LLC;
Return Policies and Procedure for "Trophy Shot" - "Imager" Model number - TS2215IM-CLR-BM

• NOTE: THERE WILL BE NO REFUNDS
  
  
• NOTE: ALL TROPHYSHOT PRODUCTS MUST BE SHIPPED BACK TO WILDLIFE OPTICS HEADQUARTERS AND REPAIR FACILITY AND CAN NOT BE RETURNED AT THE ORIGINAL PLACE OF PURCHASE.

     Customer may return defective product to the below listed address within 1 full year from purchase for any electronic, metals or plastic failure. If the TrophyShot is found to have a manufacturers defect within one year of purchase Wildlife Optics will pay for shipping and handling charges both from and back to the consumer.

     If Wildlife Optics determines the unit failed due to anything outside of manufactures fault the shipping expense is the responsibility of the consumer both to Wildlife Optics and the cost to get the unit back to them.

     NO returns of any type will be accepted without a Return to Manufacturers Account (RMA) number. The RMA number will be assigned when a consumer calls our corporate phone number: 866-664-4028 to report a warranty claim. Wildlife Optics will repair the item, if it determined to be a manufacturer's defect, within 30 days after receipt of the unit. Wildlife Optics will email a confirmation of unit arrival at our repair facility to the consumer upon receipt of the unit. Wildlife Optics will also email a shipping email to consumer when the unit is repaired and shipped out. All products for return must be received at Wildlife Optics within 14 days from the date of RMA number issuance. RMA's expire in 14 days after they are issued and cannot be extended or re-issued.

     All Returns must be 100% complete, with all original boxes and packing materials, contain all manuals, battery chargers, rings, slide rails, adjustment tool and documentation. Wildlife Optics reserves the right to refuse a return on any product that does not meet these requirements. Replacement items will be shipped after the defective item is received and inspected by Wildlife Optics Returns Department. Customer's RMA number(s) must appear clearly on the shipping label on the outside of the return shipment. Customer shall not mark the box itself in any other way.

     Wildlife Optics is not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Customer is responsible for shipping charges on all returned items. Wildlife Optics strongly recommends that Customer fully insure the return shipment in case it is lost or damaged and use a carrier that can provide it with proof of delivery for Customer's protection. Wildlife Optics reserves the right to refuse a return on any product that does not meet the above requirements.

•      WARRANTY: MANUFACTURERS WARRANTY issues should be directed to the Manufacturer. If the item purchased carries a WILDLIFE OPTICS WARRANTY, please fill out the WARRANTY SERVICE REQUEST form. You can call the 1-866-664-4028 number and request a form when you call for your RMA number or you can download a warranty service request form from our website: www.wildlifeoptics.com.
  
  
•      Non-defective products will be issued a return authorization within 14 days from the invoice date at Wildlife Optics discretion. All non-defective returns are subject to shipping charges charged to the customer to return the product. Wildlife Optics cannot accept unauthorized shipments billed to the recipient.

     DEFECTIVE PRODUCTS: Defective products will be accepted for replacement, exchange or repair, at Wildlife Optics discretion, within 14 days from the RMA date. Wildlife Optics technical support department prior to issuing a return authorization must deem a product defective. Manufacturer restrictions do apply and are outlined in Wildlife Optics return policy. Terms of the manufacturer's warranty apply from day one.

     DAMAGED SHIPMENT: Customer should make sure that the damaged package it is noted on the carrier's delivery record in order for Wildlife Optics to file a damage claim. Customer shall save the merchandise in the original box and packing it arrived in, notify Wildlife Optics immediately to arrange for a carrier inspection and pick up of damaged merchandise. If Customer does not notify Wildlife Optics of damaged goods within the first 3 days of arrival, Wildlife Optics regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Customer shall Call 866-664-4028 to arrange for carrier inspection and a pick up of damaged merchandise.

     INDEMNIFICATION: Customer will indemnify, defend, and hold Wildlife Optics from any and all claims, damages, losses, costs and actions and expenses from breach of Customer's contractual agreement with any third party as the result of buyer's purchase of merchandise from Wildlife Optics.

     WAIVER: No delay or omission by Wildlife Optics to exercise any right or power occurring upon any noncompliance or default with respect to any terms of this Agreement shall impair any such right or power, or be construed as a waiver thereof. A waiver by Wildlife Optics of any of the covenants, conditions, or agreements to be performed by Customer shall not be construed as a waiver of any succeeding breach or default in the same or any other term or condition hereof.

Returned unit shipping address:

Wildlife Optics, LLC
Repair Department
P O Box 802
Denham Springs, La 70726
1-866-664-4028